September 24, 2025

Beaufort County Faces 911 Service Disruption

Beaufort County, September 24, 2025

News Summary

Beaufort County is currently dealing with a significant disruption in 911 services affecting Charter Communications customers. The disruption, which began around 2:35 p.m., is linked to earlier service issues from CenturyLink. Residents are urged to call the non-emergency dispatch line for assistance, as the outage impacts several government buildings in Hardeeville and the Sheriff’s Office dispatch system. The non-emergency line is operational again, providing support during this outage. The situation is being monitored by the Beaufort County Sheriff’s Office, who advise residents to remain vigilant.

Beaufort County is dealing with a significant disruption to 911 services for customers of Charter Communications, as reported by the Beaufort County Sheriff’s Office. The service interruption became apparent around 2:35 p.m. on Tuesday, following an earlier acknowledgment of issues on Tuesday morning.

Residents who are experiencing difficulties when attempting to call 911 are advised to use the non-emergency dispatch line at 843-524-2777. There is currently no information available regarding the duration of the outage, which has impacted several government buildings in Hardeeville, as well as the dispatch system of the Beaufort County Sheriff’s Office. However, officials have confirmed that 911 services remain functional in both counties.

The service outage has been linked to issues from CenturyLink, which spiked at approximately 10 a.m. on Tuesday. The Downdetector website noted an increase in user-reported outages for CenturyLink around the same time, indicating that this disruption is not isolated to Beaufort County alone.

Despite the problems, the sheriff’s office has backup phone lines in place for situations like this and is advising residents who do not have emergencies to utilize other contact numbers for local law enforcement until further notice. At approximately 11:30 a.m., it was confirmed that the non-emergency number 843-524-2777 was operational again, further assisting residents during this interruption.

Background Context

Service disruptions can occur for various reasons and can be particularly concerning when they affect emergency services like 911. Charter Communications has faced issues in the past, but the current disruption primarily correlates with problems reported by CenturyLink, a major telecommunications provider. During such outages, local law enforcement agencies typically have protocols in place, such as utilizing backup lines, to ensure they remain accessible. In this case, the sheriff’s office and other departments have been proactive in keeping the community informed during this incident.

Conclusion

The Beaufort County Sheriff’s Office continues to monitor the situation and urges residents to remain vigilant. Those affected by the outages should utilize the recommended non-emergency number for urgent matters.

FAQ

What is the main issue reported in Beaufort County?

A service disruption affecting 911 calls for Charter Communications customers.

When did the outage information get reported?

The outage information was received from Charter Communications around 2:35 p.m. on Tuesday.

What should residents do if they cannot call 911?

Residents experiencing issues with calling 911 are advised to use the non-emergency dispatch line at 843-524-2777.

What is the status of the non-emergency number?

The non-emergency number 843-524-2777 was confirmed to be operational again as of 11:30 a.m.

How has the outage affected local services?

The phone outage impacted several government buildings in Hardeeville and the dispatch system of the Beaufort County Sheriff’s Office.

What was the cause of the outage?

The interruption was attributed to a service outage by CenturyLink, which had spiked around 10 a.m. on Tuesday.

What should residents do if they don’t have an emergency?

Residents not experiencing an emergency are advised to use alternate numbers for contacting local law enforcement until further notice.

Key Features of the Outage

Feature	Description
Service Disruption	Affected 911 calls for Charter Communications customers.
Reported Time	Information received around 2:35 p.m. on Tuesday.
Non-Emergency Line	Residents advised to call 843-524-2777.
Status of Non-Emergency	Operational as of 11:30 a.m.
Areas Impacted	Government buildings in Hardeeville, and dispatch system of the sheriff’s office.
Cause of Outage	Service outage from CenturyLink.

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Additional Resources

Author: STAFF HERE BEAUFORT

The HERE Beaufort Staff Writers are a collaborative team of journalists, editors, and local contributors passionate about delivering accurate, timely information to the Beaufort community. As part of the HEREcity.com Network, which powers over 100 U.S. city sites including HEREcolumbia.com, our staff draws on collective experience in South Carolina journalism to cover everything from business sales and real estate developments to dining deals and community initiatives. Our Expertise and Background: Local Roots in Beaufort : Our team includes lifelong Beaufort residents and SC natives with deep knowledge of the area’s history, economy, and culture. We’ve covered key events like the recent sale of the historic Crofts Block Building, Beaufort’s equestrian heritage, and growth in local tech and education sectors (e.g., BeaufortTechnical College programs). Collective Experience: With over 50 combined years in journalism, our staff has backgrounds in print, digital media, and community reporting. We prioritize fact-based stories, drawing from sources like the Beaufort Chamber of Commerce, city government records, and on-the-ground interviews. Commitment to Quality: Every article is a group effort, involving research, editing, and verification to ensure reliability. We adhere to journalistic standards, citing credible sources and updating content as new details emerge.

STAFF HERE BEAUFORT

The HERE Beaufort Staff Writers are a collaborative team of journalists, editors, and local contributors passionate about delivering accurate, timely information to the Beaufort community. As part of the HEREcity.com Network, which powers over 100 U.S. city sites including HEREcolumbia.com, our staff draws on collective experience in South Carolina journalism to cover everything from business sales and real estate developments to dining deals and community initiatives. Our Expertise and Background: Local Roots in Beaufort : Our team includes lifelong Beaufort residents and SC natives with deep knowledge of the area’s history, economy, and culture. We’ve covered key events like the recent sale of the historic Crofts Block Building, Beaufort’s equestrian heritage, and growth in local tech and education sectors (e.g., BeaufortTechnical College programs). Collective Experience: With over 50 combined years in journalism, our staff has backgrounds in print, digital media, and community reporting. We prioritize fact-based stories, drawing from sources like the Beaufort Chamber of Commerce, city government records, and on-the-ground interviews. Commitment to Quality: Every article is a group effort, involving research, editing, and verification to ensure reliability. We adhere to journalistic standards, citing credible sources and updating content as new details emerge.

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